Terms and Conditions
* It is expected that when a client either confirms via email / messenger our agreed meeting date OR meets with me in person or via video call for a consultation that they are agreeing to my terms and
conditions as shown below. The link to my T & C’s is signposted from my booking email in advance.
* There
are no admin or agency fees when booking directly with Twilight Nanny.
*
Payment for bank holidays is double the normal rate or time and a half for day nanny care.
*
Cancellation / Notice / To reschedule an appointment or booked day / night nanny care - When making a booking please note that if you wish to cancel I require at least 48 hours days notice
prior to date arranged. If this is not given then I charge in full.
* If wishing to reschedule a consultation appointment then this is no problem, however if a home Visit & giving less than 48 hours notice to do so then I will request payment in advance to secure your rescheduled date.
* Sleep Support - If due to sickness and you wish to
postpone your start date then please inform me asap, if 24 hours notice is
not given then due to loss of earnings one nights
fees still be due. Obviously i look at personal circumstances in relation to this.
* When booking remote sleep support , the maximum time for this to be completed before additional fees are due is 4 weeks. Of course if long term illness is a factor I can be flexible with full communication to organise the delay and proposed new start date. This is to my discretion. * if over 4 weeks from your consultation then I will suggest that another reduced fee consultation is the best way forwards before starting to ensure I am up to date on current sleep habits.
*Refunds are not given but alternative support offered within 3 months of the original booking & putting a file ‘on hold’ . If returning a fee will be due . * Ad hoc nanny care : short term Ad hoc care for families; covering illness / holidays & and support when a family is seeking a forever nanny. * Bookings are made a minimum of 3 weeks in advance, notice period is also 3 weeks or full fees are due please..
* Break Away
/ Holiday care - As this type of booking takes much time, effort and planning I
require a minimum of 4 weeks notice to cancel such organised care, if this is
not given I will charge 40% of the total fee owed.
* Late
Payments, if fees are not paid by the arranged date then there will be a late
payment charge of £20 per day.
* Use of cameras / photos and videos : I will agree with families if they are happy for me to send photos to them of activities that we are doing these will NOT be used for any other purpose unless agreed first. Example: facebook advertising/ posts. * Nanny cameras, the use of a nanny cam is to be discussed with the nanny prior to use and agreed to. Such as areas covered and privacy. I do not give permission for any footage to be recorded or shared without my knowledge and have the rights to this footage.
* Activity / craft materials are to be supplied by the family for age stage appropriate activities, your nanny will discuss with you any materials requested.